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Mengekalkan Kualiti Khidmat Pelanggan

Mengekalkan Kualiti Khidmat Pelanggan

in Customer Service
(0 Ratings)
Created by Siti Khadijah Academy
7/500 Students

About this course

Memahami Keperluan Pelanggan: Peserta dapat mengenal pasti dan memahami keperluan serta jangkaan pelanggan untuk memberikan perkhidmatan yang berkualiti tinggi.

  • Mengaplikasikan Teknik Komunikasi Efektif: Peserta belajar teknik komunikasi yang berkesan untuk menangani aduan, menyelesaikan
    masalah, dan memastikan kepuasan pelanggan.
    Mengekalkan Konsistensi Kualiti Perkhidmatan: Peserta dilatih untuk mematuhi piawaian perkhidmatan dan menerapkan strategi untuk mengekalkan kualiti secara konsisten.

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    1:30 Hours
    28 Jan 2025 | 14:30
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    Live class specifications

    Start Date:
    28 Jan 2025 | 14:30
    Capacity:
    500 Students
    Duration:
    1:30 Hours
    Students:
    7
    Sessions:
    1
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